Privacy Policy – The EdPsych Clinic

Effective Date: 23/03/2025

The EdPsych Clinic is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and protect your personal and sensitive information.

 

1. What Information We Collect
We may collect the following personal and sensitive information:

• Full name of the child and parent/guardian

• Contact details (e.g. email address, phone number)

• Information you provide regarding the child's psychological, educational, developmental, or behavioural needs

• Any other information you voluntarily submit through our online form or email

 

2. How We Collect Your Information
We collect information in the following ways:

• When you fill out a contact or intake form on our website

• When you contact us via email

All form submissions are sent directly to our email address at info@edpsychclinic.com.au.

 

3. Purpose of Collection
We collect your information for the following purposes:

• To respond to your enquiry or request for services

• To arrange appointments and manage bookings

• To provide psychological services and prepare for consultations

• To comply with legal and professional obligations

 

4. Storage and Security of Information
All personal information is stored securely in email format. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

Email accounts are protected with strong passwords and two-factor authentication where available.

 

5. Disclosure of Personal Information
We do not share your personal information with any third parties unless:

• You provide explicit written consent; or

• We are required or authorised by law to do so.

 

6. Access and Correction
You may request access to, or correction of, any personal information we hold about you or your child by contacting us at info@edpsychclinic.com.au. We will respond to your request within a reasonable timeframe.

 

7. Complaints
If you believe we have breached your privacy or mishandled your personal information, you may contact us at:

info@edpsychclinic.com.au
The EdPsych Clinic, West Perth, WA

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: https://www.oaic.gov.au

• Phone: 1300 363 992

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8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated date.